Welcome to Circulation Services

Our friendly and helpful staff is committed to providing excellent customer service. Please stop at the Circulation Desk to borrow, return or renew your items. Requested items are held at the Circulation Desk for one week. We will notify you by phone or email when your requested items are ready to be picked up. If you have any questions you can reach the Circulation Desk at
(413) 525-5400 ext. 153 or Laura Palmer, Circulation Supervisor at ext. 152.

Library Cards To obtain a library card, you will need a photo ID with your current address. All Massachusetts residents are entitled to an East Longmeadow Public Library card. There is no charge for a library card.

For your protection and security, your library card is the preferred way of accessing your account.You will be required to present your library card in order to check out or renew materials. By using your card, you show that you approve of each item being checked out to your account—each card is specific to each borrower and is not transferable, even to another family member. Please have your card handy when you’re ready to check out items. Lost or misplaced cards will be issued after showing proper identification and paying a $2.00 charge. Library patrons who are issued a card for the first time have the option of a standard credit card size card or a new key tag library card.

You will also be required to have with you a valid C/W Mars library card to use the library Internet computers on the second floor.

In an effort to encourage life-long readers, children from infancy to first grade will receive a paper card. Paper cards will be replaced free of charge. Children in first grade and older will receive a plastic card and will be charged for lost cards. An adult must accompany a child when a child applies for a library card. The adult must show identification and sign relative to their relationship to the child. The addresses requested on the form will be that of the responsible person, the child and the parent/guardian.

Check Your Library Account,  Renew Items,  Request Items
If you are a registered borrower at any of our full member libraries, you can log in to review your library record online. While logged in, you will see a list of materials you have checked out, outstanding requests you have for library materials and any fines you may owe. While logged in you may renew your items, or place a request for an item that is either checked out or only available at another library.

Each time you use this service, you will need to type in your library card number and a PIN (Personal Identification Number). The first time you access your record you will be prompted to choose a PIN. If you forget your PIN, please contact the Circulation Desk for assistance at (413)525-5400 x153.

My Reading History
Use "My Reading History" to keep track of what you have read or checked out in the past. There is no record of your borrowed items unless you choose to use this option. This list is confidential and only accessible by you. To turn your "Reading History" on, first log-in to your account by going to the Library Catalog and clicking on "LOG-IN". Once you are logged in, click on "My Reading History" and follow the directions.

Help us save postage and cut costs. Registering your current email address will allow us to notify you of holds and late notices via email. To register your email address, click on the E-Mail button and log in. You may also register your email address by stopping by the Circulation Desk.